Community Survey results show improvement in Council performance

10 Thursday 2015

For immediate release

Community Survey results show improvement in Council performance

The community has acknowledged an improvement in Wagga Wagga City Council’s performance over the past three years, with the 2015 Community Survey results showing an increase in satisfaction levels.

Four out five residents are somewhat satisfied with Council, a significant improvement on the 2012 results and higher than other regional councils.

The independent survey was conducted through a random phone sample of more than 500 residents that represented the community’s demographics.

“The survey was geographically targeted with 12 per cent of survey participants residents of our villages,” Manager Corporate Strategy, Communications and Governance Christine Priest said.

“Twenty-five out of 30 Council services and facilities received at least a moderate level of satisfaction and satisfaction with input in decision making doubled.

“Important services such as the Wagga Wagga Art Gallery, Museum of the Riverina and the Civic Theatre received 100 per cent satisfaction rates, while the Wagga Wagga City Library scored 99 per cent.”

The Community Survey results were launched at Snapshot 14/15 on Wednesday evening, which showcased highlights from the Annual Report and also saw the unveiling of Charlie the community engagement truck.

While there were a number of positives in the survey, Mrs Priest said there is always work to be done to improve satisfaction with Council.

“Council will now work on the areas of improvement the community has identified, we have already started on this with focus groups this week with People's Panel members, focusing on long term planning,” she said.

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Contact Josh Lang 6926 9190/0437 385 892 or media@wagga.nsw.gov.au or follow us on Twitter - @WaggaCouncil